Why we ask for payment on booking

We’ve found that taking payment up front helps us keep things running smoothly for everyone. It secures your appointment, reduces last-minute cancellations, and allows us to plan our days properly—so we’re always on time and ready to give you the premium service that Mint is known for. 

Payment receipts are properly issued, and you are securely entered into our systems to ensure you receive ongoing communications regarding your upcoming booking, follow-up procedures to see that you are happy with the service provided, and future reminders. All things that make our service stand out from the rest!

Most of our customers prefer the safety and convenience offered by card payments rather than cash on the day. It means we’re not struggling with card machines in rural areas where the signal can be poor, and we’re not carrying cash around either.

When you book with Mint, you’re speaking to our dedicated booking team, who securely take your payment over the phone in line with strict PCI-DSS banking standards. That gives you greater security and consumer protection compared to paying in cash.

It helps us commit to you. We guarantee your appointment, we promise to arrive, and if anything unexpected comes up, we’ll always communicate with you.

We see this as the start of an ongoing relationship—we want to look after your oven for years to come, not just one visit.

And of course, every clean is backed by our 100% satisfaction guarantee, so you’re always in safe hands.

All we ask is that you commit to your booking in the same way you would for shopping online, a flight, or even a show—by securing it in advance. You secure your slot in our diary, and in return, we commit to providing a top-class service to you.

If you’ve got any questions at all, just let us know—we’re always happy to help.”